Terms And Conditions

These Terms of Use & Terms of Conditions constitute an agreement made by and between Floor Levelling Sydney and you (“you,” “your” or “user”). This agreement contains the terms and conditions that govern your use of this website and our services.

By accessing, visiting, browsing, using, or attempting to interact with any part of this website, or other Floor Levelling Sydney websites, or any of Floor Levelling Sydney’s licensee’s services or software, or hiring any of our employees, subcontractors, referral companies and any other business partners related to ‘Floor Levelling Sydney’ that completes or starts a job for you. Will fall under our terms and conditions (collectively “Services”), you agree that you have read, understand, and agree to be bound by this agreement. If you disagree to be bound by this agreement, please do not access or use any part of this website or hire any of our employees, subcontractors, referral companies, or any other business related to ‘Floor Levelling Sydney’ to commence work or to do any service for you or your business, property and/or home.

As soon as a quote is finalised and you have agreed to hire our team, employees, subcontractors, referral companies, and/or any other business-related partners to do a service for you, you agree that you have read, understand, and are automatically agreeing to be legally bound by this agreement.

Access to this website

– To access this website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of this website that all the information you provide on this website will be correct, current, and complete. If Floor Levelling Sydney believes the information you provide is not correct, current, or complete, Floor Levelling Sydney has the right to refuse you access to this website or any of its resources and to terminate or suspend your access at any time.

Trademarks and copyrights

– Trademarks, service marks, logos, and copyrighted works appearing on this website are the property of Floor Levelling Sydney or the party that provided the trademarks, service marks, logos, and copyrighted works to Floor Levelling Sydney. Floor Levelling Sydney and any party that provided trademarks, service marks, logos, and copyrighted works to Floor Levelling Sydney retain all rights with respect to any of their respective trademarks, service marks, logos, and copyrighted works appearing on this site.

Personal and non-commercial use limitations

– This website is for your personal and non-commercial use unless otherwise specified. You may not use this website for any other purpose, including any commercial purpose, without Floor Levelling Sydney’s express prior written consent. You may not modify, copy, distribute, display, send, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, content, software, products, or services obtained from or otherwise connected to this website.

DMCA Take Down Requests – Content Theft

– Failure to take down all copyrighted content that has been stolen from our website will result in a DMCA takedown request being sent to the hosting provider of your website, as well as submitting a DMCA takedown request to Google’s legal team. This will result in your website being taken down and switched offline by your hosting provider or Google until the content has been deleted.

– Legal action will be taken against you if you fail to take down all copyrighted content from your website that has been stolen from our website. This includes but is not limited to Google’s free legal team, as well as our solicitors taking action.

– We will give you 48 hours’ notice by email, text, or phone call before sending the DMCA take-down request to give you time to delete all copyrighted content.

Click Here To Learn More About Our DMCA Take Down Requests

Proprietary information and content theft

– The material and content accessible from this website, and any other website owned, operated, licensed, or otherwise controlled by Floor Levelling Sydney (the “Content”) is the proprietary information of Floor Levelling Sydney or the party that provided or licensed the Content to Floor Levelling Sydney, whereby such providing party retains all right, title, and interest in the Content.

All content, but not limited to:
– Pages on the website
– Terms and Conditions
– Images on the website
– All text on the website
– All content on the website

– Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of Floor Levelling Sydney, except that you may print out a copy of the Content solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content.

– Modification or use of the Content except as expressly provided in these Terms of Use violates Floor Levelling Sydney’s intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to this site.

Hyperlinks

– This website may be hyperlinked to other sites that are not maintained by, or related to, Floor Levelling Sydney. Hyperlinks to such websites are provided as a service to users and are not sponsored by or affiliated with this website or Floor Levelling Sydney. Floor Levelling Sydney has not reviewed any or all of such websites and is not responsible for the content of those websites. Floor Levelling Sydney is not responsible for webcasting or any other form of transmission received from any hyperlinked site.

– Hyperlinks are to be accessed at the user’s own risk, and Floor Levelling Sydney makes no representations or warranties about the content, completeness, or accuracy of these hyperlinks or the websites hyperlinked to this website. Floor Levelling Sydney provides hyperlinks as a convenience, and the inclusion of any hyperlink to a third-party website does not necessarily imply endorsement by Floor Levelling Sydney of that website or any association with its operators.

Submissions

– You hereby grant to Floor Levelling Sydney the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to Floor Levelling Sydney through this website (together, the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Floor Levelling Sydney will not be required to treat any Submission as confidential and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Floor Levelling Sydney operations.

– Floor Levelling Sydney will treat any personal information that you submit through this website in accordance with its Privacy Policy. Floor Levelling Sydney encourages you to review its Privacy Policy, which can be accessed at the bottom of each page on this site.

Disclaimer

– You understand that Floor Levelling Sydney cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, trojans, or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this website for any reconstruction of any lost data. Floor Levelling Sydney does not assume any responsibility or risk for your use of the Internet.

– The Content is not necessarily complete and up-to-date and should not be used to replace any reports, statements, or notices provided by Floor Levelling Sydney relevant to such Content.

– Your use of this website is at your own risk. The content is provided “as is” and without warranties of any kind, either expressed or implied. Floor Levelling Sydney disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Floor Levelling Sydney does not warrant that the functions or content contained in this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available is free of viruses or other harmful components. Floor Levelling Sydney does not warrant or make any representation regarding the use, or the result of use, of the content in terms of accuracy, reliability, or otherwise. The content may include technical inaccuracies or typographical errors, and Floor Levelling Sydney may make changes or improvements at any time. You, and not Floor Levelling Sydney, assume the entire cost of all necessary servicing, repair, or correction in the event of any loss or damage arising from the use of this website or its content. Floor Levelling Sydney makes no warranties that your use of the content will not infringe the rights of others and assumes no liability or responsibility for errors or omissions in such content.

– All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this website, and Floor Levelling Sydney does not undertake any obligation to update such information after it is posted or to remove such information from this website if it is not, or is no longer accurate or complete.

Limitation on liability

– Floor Levelling Sydney, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain, and suffering, emotional distress, or similar damages, even if Floor Levelling Sydney has been advised of the possibility of such damages. In no event will the collective liability of Floor Levelling Sydney and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the amount you have paid directly to Floor Levelling Sydney for the applicable content or service out of which liability arose.

– While every effort has been made to ensure the accuracy and appropriateness of the information on this website, neither Floor Levelling Sydney nor any of its officers, employees, or agents accepts any responsibility or liability for any loss occasioned by a person relying on the information or statements contained on it.

Termination or restriction of access

– Floor Levelling Sydney reserves the right, in its sole discretion, to terminate your access to any or all of Floor Levelling Sydney’s websites and the related services or any portion thereof at any time, without notice.

Indemnity

– You will indemnify and hold Floor Levelling Sydney, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorised in these Terms of Use.

– You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorised use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this website.

Miscellaneous

– These Terms of Use will be governed and interpreted pursuant to the laws of New South Wales, Australia, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in New South Wales in connection with any dispute between you and Floor Levelling Sydney arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use will be in the state and federal courts in New South Wales. If any part of these Terms of Use is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

– You agree that no joint venture, partnership, employment, or agency relationship exists between you and Floor Levelling Sydney as a result of this agreement or the use of Floor Levelling Sydney’s website.

– These Terms of Use, along with any additional terms and conditions included by Floor Levelling Sydney on this website together constitute the entire agreement among the parties relating to this subject matter, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Floor Levelling Sydney with respect to Floor Levelling Sydney’s websites.

– A printed version of such documents and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

– Notwithstanding the foregoing, any additional terms and conditions on this website will govern any additional items to which they pertain.

– Floor Levelling Sydney may revise these Terms of Use at any time by updating this posting without notice to you.

Terms Of Services

Access

– The client is responsible for access to the work site. It must be unobstructed. With wide enough access through doors and stairs for our equipment and employees. Everything on-site must be removed unless Furniture Removal/Moving has been quoted. (Any loss in time will be billed and shown on your invoice)

– The client is responsible for access to the work site. If access through doors or stairs is not possible. The client will be responsible for hiring and paying for the costs of equipment, such as cranes.

Job Notice

– In accordance with NSW strata requirements, the customer is responsible for informing their strata and obtaining any required approvals before Floor Levelling Sydney attends the property to perform flooring removal or concrete grinding services. Failure to do so may result in works being stopped, in which case a full call-out fee of $300, a full day’s labour fee of $450 per labourer on site, and any applicable equipment hire costs will be charged.

– Customers must notify their strata and neighbours of the scheduled works, providing at least seven (7) days’ notice after the job has been approved.

– Where applicable, customers should also place a notice on the building notice board to advise neighbours of the upcoming works..

Noise Complaints

– The customer is responsible for notifying all relevant parties that loud noise will occur during the works, including neighbours, strata, building managers, owners, and occupants. Floor Levelling Sydney is not responsible for noise complaints arising during the performance of the works.

– Where works are stopped due to noise complaints resulting from the customer’s failure to provide adequate notice, the customer will be charged a full day’s labour, along with any additional costs incurred, including travel time and equipment hire.

Power On-Site

– The customer must provide access to electricity and sufficient lighting to allow Floor Levelling Sydney to safely and efficiently complete the works. Where no power is available on site, the customer must supply suitable temporary lighting powered by a generator or batteries.

– Floor Levelling Sydney uses high-powered machinery for flooring removal, dust extraction, and concrete grinding. Some properties, particularly older homes or unit blocks, may have limited electrical capacity, wiring, or circuit availability, which may restrict the use of equipment or dust extraction systems.

– The customer must ensure sufficient power points on separate circuits are available to operate our equipment. Where existing electrical capacity is inadequate, additional circuits, power upgrades, or temporary site power (such as a generator) may be required at the customer’s expense. Customers concerned about site power availability must discuss this with Floor Levelling Sydney prior to the job.

– Insufficient power may delay work and inhibit the safe operation of machinery. Where works are delayed due to inadequate power supply, waiting charges may apply. All costs associated with supplying temporary power, including generator hire, transport, refuelling, and related fees, are the customer’s responsibility.

Site Inductions

– If your job requires a site induction, training, or any special licenses, you MUST let us know 7 days before the job starts so that we can ensure everything is ready.

Keeping Our Work Zone Clear

– During demolition and removal works, the work area must be kept clear of other tradespeople and activities. Floor Levelling Sydney will not commence or continue work while other trades are present in the work zone. Where works are delayed or stopped due to other trades being on site, stand-down time will be charged for all team members in accordance with the applicable stand-down rates.

– The customer is responsible for ensuring that all non-fixture obstacles, materials, and items are removed from the work area and surrounding surfaces prior to work commencing.

Furniture

– Floor Levelling Sydney will only move or reposition furniture specifically listed in the quotation as items the customer cannot move, such as large items, including bookshelves, couches, tables, and televisions. These items must be emptied of all contents to ensure safe handling.

– The customer must remove books from shelves, empty drawers and cabinets, remove fragile items such as glassware, and disconnect all electronic devices and cables prior to our team’s arrival. Floor Levelling Sydney is not responsible for disconnecting or reconnecting electrical appliances or equipment, including televisions, set-top boxes, or similar devices.

– Any rooms or items not adequately cleared, including extra-heavy items, may result in additional charges. Floor Levelling Sydney is not liable for damage to items that should have been removed by the customer. Small items such as lamps, toys, photo frames, glassware, and computer equipment must be cleared by the customer before works commence, as our team is only engaged to move large furniture items where specified in the quotation.

Marketing

– The client grants the contractor, and any persons authorised by our business, permission to film or photograph the building and the works inside/on-site without restraint and allow its use for any promotional purposes without any recall, whether legal or monetary.

Minimum Job Charge

– Flooring Removal and Concrete Grinding Jobs may face a “minimum job charge fee” of $1,100 – $2,600

Call Out Fee

– Site inspections or jobs over 30KM away from Floor Levelling Sydney MAY have to pay a $300 call-out fee.

Cancellations

– Customers must provide at least seven (7) days’ notice to alter or cancel a scheduled job. Failure to do so will result in a cancellation fee of $250.

– Where less than forty-eight (48) hours’ notice is provided, a cancellation fee of $450 per employee will apply.

– If Floor Levelling Sydney arrives on site and the job is cancelled due to unforeseen circumstances, the customer will be charged $450 per labourer who was travelling to, or present on, the site.

Stand Down Time

– Where works are temporarily stopped due to on-site issues or at the customer’s request, stand-down time will be charged at $45 per hour per labourer on site.

– If the customer requests that work cease earlier than the agreed working hours, or requires our team to leave the site and return on another day (including due to emergencies, noise complaints, or similar reasons), additional charges will apply. These may include stand-down time, a second day’s labour charges, and the cost of re-hiring equipment such as jackhammers, concrete grinders, trucks, or other machinery.

– If labourers are required to stop work during approved working hours for any reason requested by the customer, resulting delays and additional costs (including labour and equipment hire) will be added to the invoice.

– Where works are stopped during approved working hours due to noise complaints, weather conditions, or similar interruptions, stand-down time will be charged at $45 per hour per labourer on site.

Disposal of Waste

– You must tell us if the Flooring System we are removing is wet. If your rubbish/disposal material is wet, this will massively increase the cost of disposing of the waste. If we quote a disposal of waste charge and arrive at the job site, and the rubbish/disposal waste is wet, we will have to charge additional fees to cover the costs.

Cleaning

– Flooring removal and preparation works generate dust. Floor Levelling Sydney uses dust extraction equipment wherever reasonably possible and will sweep and vacuum the immediate work area upon completion. However, dust cannot be completely eliminated, and the customer is responsible for protecting and cleaning surrounding areas as required.

– For high-dust works, including concrete grinding, magnesite removal, and tile removal, our team will clean the areas where work was carried out, including floors worked on and relevant common areas.

– Cleaning of areas outside the work zone, including bathrooms, ceilings, lights, windows, walls, furniture, mirrors, and other surfaces, is the customer’s responsibility. Floor Levelling Sydney is a removal service, not a professional cleaning service, and customers are strongly encouraged to isolate areas not being worked on.

– Waste will be removed and disposed of unless a skip bin is required. Post-work cleaning is limited to basic sweeping and vacuuming of the worked areas only.

– Any additional or specialised cleaning required is the responsibility of the customer. It is recommended that a professional cleaner be engaged following major renovation or demolition works, at the owner’s expense.

Price Variations

– Prices displayed on the website are indicative only and are provided as a general guide. Actual pricing may vary depending on job size, scope, site conditions, minimum charges, and other project-specific factors.

– Floor Levelling Sydney reserves the right to vary the quoted price where there is any change to the scope, specifications, scheduled services, or where costs increase, including but not limited to materials and labour. Any approved variations will be itemised on the invoice and are payable in full upon completion of the job.

Deposit

– At Floor Levelling Sydney’s discretion, a non-refundable deposit of up to 10% of the total invoice may be required prior to works commencing. Where a deposit is requested, work will not commence until the deposit has been received. Deposits are generally only requested for larger jobs and commercial projects, typically where the total invoice exceeds $5,000.

Progress Payments

– Progress payments may be required for large commercial jobs. Each progress payment must be paid upon completion of the relevant stage of work, as outlined in the quotation, before the next stage commences.

– If a progress payment is not received within seven (7) days, Floor Levelling Sydney reserves the right to suspend further works, apply late payment fees, and, where payment remains outstanding for four (4) weeks, refer the outstanding balance to a debt collection agency and close the project.

Payment Terms

– Failure to respond to payment requests or failure to pay outstanding amounts may result in the account being escalated directly to debt collection and/or legal recovery. For jobs with a total value exceeding $10,000, or where payment is required on completion and the customer fails to pay or respond, Floor Levelling Sydney reserves the right to bypass any late payment fee process and refer the invoice straight to a debt collection agency.

If your Company, Business, Strata, or any other arrangement involves specific payment dates or delayed payment terms, you must notify Floor Levelling Sydney before work commences. Failure to disclose this information may result in late payment fees, debt collection action, suspension of works, and termination of the working relationship.

– The Customer shall not be entitled to set off against, or deduct from the price, any sums owed or claimed to be owed to the Customer by Floor Levelling Sydney, nor to withhold payment of any invoice because part of that invoice is in dispute.

– Unless otherwise stated on the quotation, payment in full is required on completion of the job. Where a 30-day account has been approved in writing, payment must be made within 30 days of the invoice date.

– Late payment fees may apply from the first missed payment date and may continue to accrue every seven (7) days. If payment remains outstanding for four (4) weeks, or where the customer fails to respond, Floor Levelling Sydney reserves the right to refer the invoice directly to a debt collection agency.

– If any payment is not made when due, the client shall pay all costs incurred by the contractor to collect or attempt to collect the debt arising from a breach of this agreement. The term “all costs” includes but is not limited to all debt collectors, fees, legal fees on a solicitor, court filing charges, and any and all other expenses of whatever nature incurred by the contractor in collecting or attempting to receive all or part of the debt.

– The client agrees to grant access to the contractor, its employees, and subcontractors an irrevocable license to enter the property and remove all works completed following ‘Clause 12’ below.

– 12. Retention Of Title
– 12A. Property in the works does not pass onto the client until full payment has cleared per this payment agreement
– 12B. Services provided, construction materials, and products produced by the contractor, its employees, and subcontractors will remain the contractor’s, employees and subcontractors’ property until full payment has been received. If the full payment is not received by the due date. The contractor, employees, and subcontractors will have the right to enter the worksite/property and reclaim any materials used for, used during, or as a result of construction by the contractor to recover the cost of construction to the value of the amount owing to the contractor, its employees, and subcontractors.
– 12C. If the full payment is not received by the due date, or at all. The contractor, employees, and subcontractors will have the right to enter the worksite/property and remove any and all work completed. Including, but not limited to, Removal of any work completed, Demolition of any work completed, and Concrete Grinding to remove any work completed.

– Extras, variations, or services not included in the original quotation will result in additional charges. This includes, but is not limited to, additional furniture, stairs, wardrobes, additional flooring systems, coatings, subfloor preparation or additional services requested or required on-site.

– If the client fails to provide agreed site requirements (including electricity, skip bins, generators, or equipment transport) and this causes delays, additional fees will apply.

– Once a quote is finalised and accepted, the price cannot be reduced. Incorrect measurements, partial removal by the client, or faster-than-expected completion do not entitle the client to a price reduction or discount.

Referral Work

– The client agrees that all companies that have received a job referral from ‘Floor Levelling Sydney‘ will fall under ‘Floor Levelling Sydney’s‘ terms and conditions.

– The client agrees that debt collection will take place from a job referral if the client fails to pay the company to whom we have referred the job. ‘Floor Levelling Sydney‘ will recover the funds by using our terms and conditions, debt collectors, solicitors, and any other means necessary.

– The client agrees that any job referred by ‘Floor Levelling Sydney‘ to any other company will be able to enforce our terms and conditions on their clients.

Customer’s Instructions

– While any labourer remains an employee of Floor Levelling Sydney, services will be performed in accordance with the customer’s instructions. Floor Levelling Sydney will not be liable for any actions, outcomes, or consequences arising from a labourer following the customer’s instructions.

Minor & Accidental Damage

– The customer must ensure our team has clear and unrestricted access to the work area, with all furniture and breakable items removed from floors, walls, benchtops, cupboards, and surrounding areas prior to works commencing. While all reasonable care is taken, Floor Levelling Sydney is not liable for damage to any items left in or around the work area, including appliances, fixtures, or other trades’ tools.

– Where items cannot be removed, such as fitted kitchens, cabinets, shower screens, baths, toilets, or built-in wardrobes, Floor Levelling Sydney will take reasonable care; however, due to the size and power of the machinery used, we are not responsible for minor damage including scrapes, scuffs, cracks, or marks to these items.

– The customer is responsible for installing suitable protective barriers to any glass surfaces located near the work area, including doors, windows, sliding doors, picture frames, wall-mounted televisions, lights, or other glass fixtures. Suitable protection includes temporary sheeting such as chipboard, masonite, plywood, or corflute. Floor Levelling Sydney is not liable for damage to glass caused by the customer’s failure to provide adequate protection, and all associated repair costs will be the customer’s responsibility.

– All reasonable care is taken; however, Floor Levelling Sydney accepts no responsibility for minor damage to decorations, paintwork, furniture, tiles, or similar items. No responsibility is accepted for damage to telephone wiring, computer cabling, or stereo equipment relocation or reassembly.

– Flooring removal works may expose inadequacies in the base or subfloor, which may result in damage or require additional repairs. Floor Levelling Sydney may cease work until such issues are rectified and is not liable for the cost of repairs or damage arising from subfloor inadequacies.

– Minor damage to walls behind scotia or skirting boards may occur during removal due to installation methods, fixings, or wall construction. While reasonable care is taken, Floor Levelling Sydney is not liable for such damage.

– Where different flooring materials meet, vibrations from machinery may cause unavoidable damage to adjacent surfaces, even where care is taken. Floor Levelling Sydney is not responsible for damage arising from such conditions.

– Any accidental damage must be reported to Floor Levelling Sydney within three (3) working days of occurrence by contacting 0424 408 330 or Enquiries@FloorLevellingSydney.com.au. Floor Levelling Sydney will assess the damage and determine whether minor repairs or an insurance claim for major repairs is required.

Detailed Work

– If you have things such as office furniture that is built over a flooring system, such as but not limited to carpet. This will affect our ability to remove the flooring system easily; we will have to spend almost 3-4x times longer on average to ensure that we can get as clean cuts as possible, to remove as much of the flooring system as physically possible. (Potential extra charges may apply)

Defects

– The customer must inspect the services upon completion and notify Floor Levelling Sydney in writing of any alleged defect, shortage, damage, or failure to comply with the quotation or description within two (2) days of completion. The customer must allow Floor Levelling Sydney a reasonable opportunity to inspect the services where a defect is alleged.

– Where Floor Levelling Sydney agrees in writing that the customer is entitled to rectification, liability is limited to rectifying the defective services. This does not exclude or limit any rights the customer may have under the Australian Consumer Law or applicable Fair Trading legislation, including the right, at the customer’s discretion, to a refund or rectification where the services were acquired as a consumer.

Fire Alarms

– The customer is responsible for ensuring that all fire alarms, including automatic and back-to-base smoke and fire alarm systems, are isolated prior to Floor Levelling Sydney commencing work and remain isolated for the duration of the works. Floor Levelling Sydney does not isolate fire alarms and may not have access to alarm control panels or high-level alarms.

– Flooring removal and concrete works generate dust that may activate fire alarms. Where alarms are triggered due to the customer’s failure to isolate them, the customer is responsible for any fines, call-out fees, or charges imposed by emergency responders. The customer is also responsible for ensuring that relevant occupants or residents within the building are informed that fire alarms have been isolated.

Job Completion

– Upon completion of the works, the customer (or a nominated representative) should be on site to participate in the Job Completion Walkthrough with our on-site supervisor to inspect the work before the team leaves for the day. This is particularly important for jobs requiring the hiring of commercial equipment. Any return visits requested after completion may incur additional charges, including equipment rehire and labour costs. If the customer is not present at completion, the works will be deemed completed to a satisfactory standard and approved for invoicing.

– The customer is responsible for covering, protecting, and isolating all areas, surfaces, and items that may be affected by dust or debris prior to our team’s arrival. Floor Levelling Sydney is not liable for cleaning costs or damage resulting from the customer’s failure to adequately protect these areas. Customers are encouraged to use protective measures such as plastic sheeting and tape to prevent dust or debris from affecting non-work areas.

Customer Complaints

– If the customer has any concerns or disputes regarding the services provided, they agree to first attempt to resolve the matter directly with Floor Levelling Sydney before pursuing any other avenue, including court proceedings or Fair Trading. Complaints should be raised as soon as they arise to allow prompt resolution.

– All customer complaints should be directed to:
Enquiries@FloorLevellingSydney.com.au or by calling 0424 408 330.

– Complaints must be raised and addressed immediately, and preferably while the team is still on site. If the works have been completed and the customer is dissatisfied, the issue must be raised with the on-site supervisor or by contacting Floor Levelling Sydney immediately. Delays in raising complaints may result in additional charges where return visits or equipment rehire are required.

Floor Levelling – Technical Terms, Tolerances And Warranty Conditions

Subfloor Preparation Only (Not a Finished Floor)
– Floor levelling is a subfloor preparation service only. It is intended to create a functional, installation-ready substrate for floor coverings. It is not a finished decorative surface and visual appearance is not warranted unless expressly agreed in writing.

Site Assessment Limitations (Visible/Accessible Conditions Only)
– Any assessment or recommendation is based on conditions that are visible and accessible at the time of inspection/works. Floor Levelling Sydney is not responsible for outcomes affected by hidden/latent conditions including (without limitation) concealed contaminants, coatings, previous treatments, weak substrate zones, hollow areas, hidden cracking, prior moisture barriers, or undocumented repairs.

Existing Concrete/Slab Cracking & Movement
– The Client acknowledges that concrete slabs commonly crack and move over time. Floor Levelling Sydney is not responsible for:
(a) pre-existing cracks or joints;
(b) new cracks forming after completion;
(c) cracks reflecting through levelling compounds;
(d) slab movement, deflection, vibration, or settlement.
– Hairline cracks and shrinkage cracking can occur as part of normal curing and are not automatically defects.

Industry Tolerances (No “Perfectly Flat” Guarantee)
– Floor levelling is performed to practical industry tolerances suitable for the intended floor covering. Absolute flatness/levelness is not guaranteed. Minor variations, feathering, localised undulations, and surface texture may remain and are not defects provided the surface is fit for purpose within reasonable industry expectations.

How Flatness/Level is Measured
– Flatness/levelness is assessed using industry tools such as straightedges and/or laser levels. Readings can vary depending on where and how they are measured, site constraints, lighting, and existing building tolerances. Measurements are relative to the existing structure.

Floor Covering Manufacturer Requirements Are Not Guaranteed
– Floor Levelling Sydney does not warrant that levelling works will meet the requirements of every flooring manufacturer, product, or installer system. The flooring installer/supplier is responsible for confirming compatibility, moisture tolerances, flatness tolerances, adhesive selection, and installation requirements for the chosen floor covering.

Materials Selection & Substitutions
– Floor Levelling Sydney may select or substitute comparable primers/levelling compounds/screeds/bonding systems where required for compatibility, availability, or site performance, provided the substitution is reasonable and fit for purpose. Performance remains subject to manufacturer limitations and site conditions.

Client-Supplied or Third-Party Materials
– If the Client or any third party supplies or specifies products/materials, Floor Levelling Sydney is not responsible for failures, incompatibilities, shortages, incorrect quantities, expired materials, incorrect storage, or manufacturer warranty issues unless Floor Levelling Sydney confirms suitability in writing prior to use.

Moisture & Water Ingress (Major Risk Acknowledgement)
– The Client acknowledges moisture is one of the primary causes of levelling and flooring failures. Floor Levelling Sydney is not responsible for failures caused by: rising damp, hydrostatic pressure, plumbing leaks, flooding, waterproofing defects, poor drainage, wet areas not properly waterproofed, humidity changes, slab moisture, or moisture migration occurring before or after the levelling works.

Moisture Testing (If Performed) is Point-in-Time Only
– Any moisture testing provides indicative results only at the time and locations tested. It is not a guarantee of future moisture behaviour and does not certify the slab as “dry” for all flooring systems.

Not a Waterproofing or Moisture Barrier Service Unless Stated
– Floor levelling does not, by itself, create a waterproofing membrane or moisture vapour barrier unless a specific moisture mitigation system is expressly quoted and applied as part of the scope.

Curing Times Are Mandatory
– The Client must comply with curing times and environmental requirements advised by Floor Levelling Sydney and/or material manufacturers. Premature foot traffic, trade access, loading, cleaning, washing, sealing, adhesive application, or flooring installation may permanently damage the levelling system.

Early Access / Accelerated Deadlines Void Responsibility
– If the Client requests accelerated curing, early access, or compressed timeframes (including reopening to trade traffic or installing flooring sooner than recommended), Floor Levelling Sydney is not responsible for performance issues arising from those constraints and any related warranty is void to the extent permitted by law.

Environmental Conditions Affect Results
– Temperature, humidity, ventilation, direct sunlight, and airflow can affect curing, strength gain, shrinkage, and surface outcome. Results may vary due to environmental conditions beyond Floor Levelling Sydney’s control.

Contamination & Bond Failure Disclaimer
– Floor Levelling Sydney is not responsible for bond failure caused by contaminants or conditions including (without limitation): adhesive residues, oil/grease, paint, sealers, curing compounds, weak laitance, dust from other trades, gypsum contamination, moisture-related softening, or unreported prior coatings/treatments.

Feathering, Edge Conditions & Transitions
– At doorways, edges, ramps, thresholds, and transitions, feathering and height transitions may be required and may not be perfectly uniform. Minor height differences at edges/transitions are not defects unless a specific tolerance/finish is agreed in writing.

Finished Floor Height Changes & Fit-Out Impacts
– Levelling works can alter finished floor height. Floor Levelling Sydney is not responsible for impacts to doors, skirtings, cabinetry, appliances, joinery clearances, ramps, thresholds, or hardware unless these adjustments are expressly included in the quoted scope.

Other Trades / Flooring Installers (Responsibility Split)
– Floor Levelling Sydney is not responsible for damage, contamination, gouging, cracking, delamination, indentation, or surface defects caused by subsequent trades or the flooring installer, including incorrect adhesive selection, improper installation, poor site protection, or failure to follow manufacturer requirements.

Dust-Minimisation, Not Dust Elimination
– Dust control measures may be used; however, a completely dust-free environment is not guaranteed. Floor Levelling Sydney is not responsible for residual dust migration where it occurs despite reasonable controls.

Workmanship Warranty – Scope & Limits
– Any workmanship warranty applies only to the levelling works performed by Floor Levelling Sydney and does not extend to: slab movement, moisture issues, structural defects, cracking outside workmanship control, contaminants, other trades, early access, floor coverings, adhesives, or installation by others.

Warranty Claim Procedure (Strict)
– Any suspected issue must be reported in writing as soon as reasonably possible and before any further works (including flooring installation, grinding, coating, sealing, or patching) are undertaken. Floor Levelling Sydney must be given reasonable access to inspect. Rectification work by others before inspection may void the claim.

Deemed Acceptance After Flooring Installation (Very Strong)
– If the Client or their installer proceeds with flooring installation over the completed levelling works, this constitutes acceptance that the surface was suitable at the time of installation. No claims regarding flatness, level, appearance, or surface condition will be accepted once floor coverings/finishes are installed.

Service Is Not Engineering Advice
– Floor Levelling Sydney does not provide structural engineering services and is not responsible for engineering design, load calculations, or structural compliance unless expressly agreed in writing.

Australian Consumer Law
– Nothing in these floor levelling terms excludes, restricts, or modifies any consumer guarantees or rights that cannot legally be excluded under the Australian Consumer Law. Where liability can legally be limited, it is limited to the extent permitted by law.